Free Newsletters :
Serve your customers, not your servers, with VERIO FreeBSD VPS. Click here for your full-access, test-drive.

Contact Center

Live Chat Software for Web Customer Service

LIVECHAT Contact Center is a customer service tool; via a chat button placed on the Web site, visitors can receive access to live chat with customer service representatives or sales support without installing any software.

Agent functionalities include personal and automated chat invitation, Web traffic monitoring and visitor information page.

The application includes search engine icons to recognize the referring Web site, the ability to set up link shortcuts and canned answers, and also allows transferring the customer between different agents without losing chat history.

Other features include:

- Allows multiple conversations at the same time

- Track chat conversion in Google Analytics

- Calendar with Google Calendar and MS Outlook synchronization and departments/rights management

- Shared chat history

- Allows agent to take over the customer's desktop if he/she agrees to it

- Data transmission is processed with SSL

product submission by Company Rep

fact sheet
ID#: 1152195835
date posted: May 7, 2008
category: Communication:Instant Messaging
platform: Windows 2000/XP/Vista
vendor: LIVECHAT Software S.A
(www.livechatinc.com)


Communication

E-learning | E-mail | Fax Related | Instant Messaging | Integrated | Internet Telephone | Multilingual | Tools

Latest category updates via our RSS feed
RSS


Heroes Happen Here Launch Events
Attend the upcoming launch of three powerful new products, take a test drive, meet the teams, and leave with promotional copies of Windows Server 2008, Microsoft SQL Server 2008, and Microsoft Visual Studio 2008. Register here. »

 
Install What You Need with Windows Server 2008
Windows Server 2008 is Microsoft's most full-featured server operating system yet, so it's ironic that one of its most exciting new features is an install option that cuts out most of the other features. Paul Rubens explores why a Server Core installation makes a great deal of sense in many instances. »

 
Simplify Big Business IT for Small and Midsize Companies
Windows Small Business Server 2008 and Windows Essential Business Server 2008 deliver all-in-one solutions to help fuel growth for customers and partners. »

 
Q&A with Bob Muglia: Senior VP, Server and Tools Division
Bob Muglia, senior vice president, Server and Tools Division, discusses Microsoft's new interoperability principles and the steps the company is taking to increase the openness of its products. »

 
Q&A with Lutz Ziob, GM of Microsoft Learning
Lutz Ziob, the general manager of Microsoft Learning, talks about how IT professionals can become certified heroes within their enterprises by getting trained and certified in Windows Server 2008. »


JupiterOnlineMedia

internet.comearthweb.comDevx.commediabistro.comGraphics.com

Search:

Jupitermedia Corporation has two divisions: Jupiterimages and JupiterOnlineMedia

Jupitermedia Corporate Info


Legal Notices, Licensing, Reprints, & Permissions, Privacy Policy.

Advertise | Newsletters | Tech Jobs | Shopping | E-mail Offers

Solutions
Whitepapers and eBooks
Microsoft Article: Will Hyper-V Make VMware This Decade's Netscape?
Microsoft Article: 7.0, Microsoft's Lucky Version?
Microsoft Article: Hyper-V--The Killer Feature in Windows Server 2008
Avaya Article: How to Feed Data into the Avaya Event Processor
Microsoft Article: Install What You Need with Windows Server 2008
HP eBook: Putting the Green into IT
Whitepaper: HP Integrated Citrix XenServer for HP ProLiant Servers
Intel Go Parallel Portal: Interview with C++ Guru Herb Sutter, Part 1
Intel Go Parallel Portal: Interview with C++ Guru Herb Sutter, Part 2--The Future of Concurrency
Avaya Article: Setting Up a SIP A/S Development Environment
IBM Article: How Cool Is Your Data Center?
Microsoft Article: Managing Virtual Machines with Microsoft System Center
HP eBook: Storage Networking , Part 1
Microsoft Article: Solving Data Center Complexity with Microsoft System Center Configuration Manager 2007
MORE WHITEPAPERS, EBOOKS, AND ARTICLES
Webcasts
Intel Video: Are Multi-core Processors Here to Stay?
On-Demand Webcast: Five Virtualization Trends to Watch
HP Video: Page Cost Calculator
Intel Video: APIs for Parallel Programming
HP Webcast: Storage Is Changing Fast - Be Ready or Be Left Behind
Microsoft Silverlight Video: Creating Fading Controls with Expression Design and Expression Blend 2
MORE WEBCASTS, PODCASTS, AND VIDEOS
Downloads and eKits
Sun Download: Solaris 8 Migration Assistant
Sybase Download: SQL Anywhere Developer Edition
Red Gate Download: SQL Backup Pro and free DBA Best Practices eBook
Red Gate Download: SQL Compare Pro 6
Iron Speed Designer Application Generator
MORE DOWNLOADS, EKITS, AND FREE TRIALS
Tutorials and Demos
How-to-Article: Preparing for Hyper-Threading Technology and Dual Core Technology
eTouch PDF: Conquering the Tyranny of E-Mail and Word Processors
IBM Article: Collaborating in the High-Performance Workplace
HP Demo: StorageWorks EVA4400
Intel Featured Algorhythm: Intel Threading Building Blocks--The Pipeline Class
Microsoft How-to Article: Get Going with Silverlight and Windows Live
MORE TUTORIALS, DEMOS AND STEP-BY-STEP GUIDES