IOS/Support v2

IOS/Support is an easy-to-use, easy-to install, and easy-to-administer customer service and support automation application that helps you to nurture and strengthen your relationship with your customers.

Key Features:

- Helps your customer service organization to share knowledge, increase effectiveness and efficiency, collaborate and communicate, and to provide better customer service

- Highly customizable fields and interface adapts to the needs of your customer service team

- Web-based ASP application needs no software installation, minimal support, and allows your customer service team to integrate all relevant customer information and history

- Combine all service and support requests (phone, E-Mail, or Web site)

- Route all the problem tickets to appropriate Customer Service Representative based on user-controlled rules

- Review, Solve and Respond to all service requests faster and more efficiently with a detailed problem ticket, integrated E-Mail, and a real-time knowledge base

- Providing customers with up-to-date and easy-to-manage Help Library and FAQ section

- Track which solutions are most searched for in the Help Library to better understand customer issues

- Customers can submit service requests online and track progress in real-time

- Produce real-time reports on all customer service activities

- Manage difficult or sensitive cases by escalating service requests

- Keep teams informed through customized E-Mail notifications

- Easily configure all the fields and forms to include the information important to your business

- Produce customized reports on every aspect of the customer service process

- Organize all answers to customer questions in searchable database accessible by service reps

- Track popularity of solutions to assess and respond to customer issues

- Update Customer Service Portal in real-time so you can keep your Web site current, your service requests down, and your customers happy