Ace Operator

Online service providers can add a "live help" button to any of their Web pages. By simply clicking on the "live help" button, online customers can get access to company representatives and exchange information in real-time. Ace Operator is ideal for online entities that need to provide interactive help to their customers. It is also suitable for customer support centers and online training centers.

Ace Operator works like a conventional telephone-based call center solution. Instead of using the phone system and voice for communication between company representatives and customers, Ace Operator uses the Internet and instant messaging. It supports standard features of an operator services system including call queuing, skills-based grouping and routing, call transfers and conferencing.

Advantages of Ace Operator include:

- The system allows company representatives to connect to the system from anywhere; from home, from another state and even from another country.

- In addition to exchanging real-time messages, company representatives can push informational Web pages, pictures and other media to customers. Representatives can even send predefined forms to customers that the customer can fill in and return online.

A free version of Ace Operator is available for up to 2 simultaneous operators; more operators requires licensing. For more information, visit the QUIK Computing Web site.