Aestiva LiveHelp 3.0

Aestiva LiveHelp is a popup chat window you add to your Web site for providing live technical support and/or sales support services to your users.

The product includes an administration module used by staff in chatting with one or more visitors at a time. The point-and-click administration is Web-based and allows you to control the look and feel of the chat window your customers see. Add your own logos, colors and text.

Aestiva LiveHelp is installed in your own site so there's no monthly fee and no loss of control or security. It can be integrated with databases and content already on your site.

Aestiva LiveHelp does not use Java or any browser-sensitive technologies. Its intuitive and simple design will mean your customers can concentrate on getting the answers they seek.

New features in the latest release of LiveHelp (3.0) include "group" handling, allowing users to connect with either individuals or "groups" such as a specific deparment within the organization; additional chat handling capabilities including the ability to transfer an existing chat session to another person or add additional people to create a chat conference; and "Active-Chat" technology that allows end users to know whether the other person in the chat session is reading, typiing, or waiting for a reply.

Aestiva provides free installation and support upon purchase, and Aestiva LiveHelp comes with a 30-day money-back guarantee. A pro version of LiveHelp, which adds detailed logging capabilities enabling the review of chat history, is also available.