AgentDialer

AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to an agent automatically. In semi automatic dialing mode, the system can dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent.

AgentDialer requires no additional telecom hardware (calls are made through Skype). It is a software only application that enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband Internet connection for your agent.

Predictive Dialing key features include:

- Screen popup contains all information about the current call

- Save notes about the phone call

- Agent call report

- Support multiple phone lines and multiple agents

General features include spreadsheeting, do not call scrubber, import and export call list.