WiFi Service Manager

Wi-Fi Service Manager, the latest product in Bridgewater Systems suite, enables carriers to centrally monitor and manage enterprise sites, while providing secure, controlled access to enterprise WLANs for employees and visitors. Wi-Fi Service Manager minimizes on-site visits and service calls through remote configuration and proactive fault management. It integrates with carrier's customer care and billing systems. And it extends self-care capabilities such as user administration to enterprises so they gain a degree of control over their services while further reducing carriers operational costs.

Wi-Fi Service Manager complements Bridgewater Systems already supported 802.11 capabilities for WLAN Hotspot Providers, Service Providers, Integrated Providers and Clearinghouses. These business models are supported by 802.11 extensions to Bridgewater Systems existing product suite announced by the company in November 2002.

Wi-Fi Service Manager includes the following features: WLAN access for internal employees, partners and visitors. Remote monitoring and management of WLAN network, including configuration management, fault and performance management, security management, service level agreement (SLA) monitoring and reporting. Integration with carrier CRM and billing systems, employee and visitor authentication and authorization, security and bandwidth protection for the private network in the presence of visitors. Clearing and settlement capabilities, should carriers and enterprises agree to offer public hotspot service from enterprise WLANs.